WELCOME TO LITTLE EEDIE BABY SHOP | FREE SHIPPING ON ORDERS OVER $99
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FREQUENTLY ASKED QUESTIONS

 

1. Do you ship worldwide?

Yes! We ship worldwide.
A flat-rate international shipping fee of $9.95 AUD applies to all overseas orders.
Tracking is included on all parcels.

2. Where do you source your products from?

We offer a wide range of beautiful baby clothing and accessories sourced from trusted suppliers around the world.
Our products come from:

  • Australia (locally designed items)

  • Germany

  • New Zealand (toys & décor)

  • China (manufacturing partners)

Our international buying team ensures we can offer high-quality items at an affordable price.

3. How accurate are your sizes?

Sizing can vary slightly between manufacturers, which is common across the baby clothing industry.
We include a size chart on most product pages to help you choose the best fit.

If you cannot find sizing information, please contact us before purchasing and our team will assist you.

4. Can I use more than one discount code?

Only one discount code can be used per order.
If we are running an automatic storewide discount, additional codes cannot be applied.

If your credit code isn’t working, please contact us for assistance.

5. How do I know if an item is a backorder?

Every backorder item is clearly marked in the product title or description.
We strongly recommend reading the full product description, as backorder items have their own processing timeframes.

backorders cannot be altered or refunded if the description was missed.

6. I didn’t realise my item was a preorder or on backorder. Can I cancel it?

Preorders or backorders cannot be individually cancelled.
If your order has not yet been processed or shipped, we can cancel the entire order and issue a store credit for the full amount.

7. Will I receive an order confirmation?

Yes. You will receive an order confirmation immediately after checkout.
If you don’t see it, please check your spam or junk folder.

Still missing? Contact us and we can verify your details.

8. How will I know when my order is dispatched?

You will receive one dispatch email when your order is ready to ship.
Due to high order volume, we do not send individual updates for every stage of the process.

If it has been more than 2 weeks since ordering and you haven’t received dispatch confirmation, you can contact us for an update.

9. Will I receive a tracking number?

Yes - your tracking number is emailed once your parcel has been initiated for dispatch.
Please allow up to 5 days for tracking scans to appear.

Your order may ship in:

  • One parcel with one tracking number

  • Multiple parcels with one tracking number

  • Multiple parcels with multiple tracking numbers

This depends on warehouse location and logistics.

10. I emailed about my order and was directed here - why?

If our team directed you to this page, it means you may have selected a backorder :

  • You backorder is still within the processing timeframe, and

  • All information relevant to your backorder is already outlined here

If your backorder passes its timeframe, we will assist you further.

11. I ordered both in-stock and backorder items. Will the in-stock items ship first?

Orders containing both in-stock and backorder items will follow the backorder processing timeframe.
This ensures accuracy with inventory and fulfilment.

In some cases, parcels may be split depending on warehouse availability.

12. I need more help - how can I contact you?

If you cannot find the answer to your question here, please visit our Contact Us page and our friendly team will assist you.