For all Preorders, please refer to information located here xx
ALL items are shipped from our warehouse in Melbourne, Australia.
WHAT IS A PREORDER
A Preorder item is an item we offer to you at an affordable price and we purchase in bulk to keep our prices low. We may also offer a preorder item when we have a production about to commence. This helps us with the quality and sizes we need to account for.
This can sometimes explain our turnaround time frames.
*If your order contains an In Stock item with a Preorder item, the order will be shipped once the Preorder item is ready.
*You may request to part ship your order, please email firstname.lastname@example.org if you wish to request additional postage invoice.
*Please be sure you choose sizes accordingly as altering sizes after an order has been placed will place an extra processing time on your order.
*Choosing EXPRESS POSTAGE will not alter processing timeframes, this is the service of Australia Post.
TURNAROUND & TIMEFRAMES
We give an approximate time of delivery between 3-8 weeks, this DOES NOT take into consideration delays in the ordering process, international shipping delays, production delays or public holiday periods. Please understand that there CAN be delays out of our control which can ultimately delay your order. Although very rare, this can sometimes be the case and we apologise if you may have a delay.
We also take in consideration the amount of orders that we are processing. We are only a very small team and work around our young families.
In regards to any delays, we understand that this may be frustrating, and we share the frustration. We don't delay orders on purpose, and we want you to have your orders in timely form.
Order placed using Afterpay or ZipPay will not alter our time frames nor change our preorder turnaround.
Please note :
We reserve the right to cancel any order without notice, and alter information at any given time.
*Please understand that we are human just like you, and we try our best to ensure everyone is happy. We keep prices low to ensure affordability and we work with high volume orders.
We do not currently offer split orders ( sending what is in stock and a preorder placed in the same order ) When you place an order, only 1 shipping payment is required. If you request to have items available for immediate sending to be posted, an additional postage fee is applicable and only once this payment is made, we will part ship an order.
PLEASE NOTE - All items vary with times, please allow up to 8 weeks before contacting us for an update.
( We do not send updates to each individual order but welcome enquiries ) This is purely because there is currently only 1 admin working hard behind the scenes.
Please understand, this delivery time is to our warehouse.
HOW WILL I KNOW IF MY ORDER IS ON ITS WAY?
All of our orders are processed via our safe and secure website.
Upon fulfilling your item, you will receive a confirmation email along with tracking information ( where applicable ) to the email address you provided while ordering. Please allow up to 5 working days for your parcel scan to show up on Australia Post Trackable website.
If its been less than 6 weeks and your yet to receive your confirmation, please wait a little longer, as you may have a preorder item in your order has most likely not left our warehouse. Please double check our item listings to recheck if you have an item on preorder.
We only ask this as emails regarding a status can sometimes slow us down, especially if there are numerous emails regarding the same information.
Cancellation of a preorder is treated as a change of mind condition. If you wish to cancel your order, you will be issued with a store credit or exchange.
On the rare occasion we may offer a refund, but a ( $10.50 ) cancellation fee will apply. This covers website/sales fee's, Paypal/Credit Merchant fee's and reselling fee's which are non refundable to us.
Please email email@example.com for more information.
Please read :
Upon ordering from our Preorders, you are committing to purchase from little eedie boutique, under the mentioned guidelines and agree to above turn around timeframes and conditions of sale.
You also acknowledge there may be delays with orders and have ordered correct sizing to allow for timeframes.
WE DO NOT REFUND PREORDERS.
Once your order has been processed, you acknowledge that the same laws apply as per change of mind policy.
If you change your mind before you have received your order, we will issue a store credit for the order or product amount including shipping.
This also applies to late or delayed orders.
Thank you for reading and please feel free to contact us on the above email to clarify anything mentioned above.