This information is for preorder items. Please read the following.
- WHAT IS A PREORDER
A preorder is an item we may have manufactured for us and will require a manufacturing timeframe.
An item may also be offered on preorder if there a high demand, or excessive orders for, which will allow us time to process all orders.
In stock and preorder items that have been ordered under one transaction, along with one shipping payment, will be sent together when preorder items are available.
You may opt to part ship your order if you have a mix of preorder & instock items, please contact our team at email@example.com to arrange additional postage.
- TURNAROUND & TIMEFRAMES FOR PREORDERS
We give an approximate processing time of between 3-8 weeks. Please understand, that this is processing time only and does not include the amount of time it may take for you to receive your order once you receive a tracking number.
* Please note, that while we carry over 2000 different styles, there may be slight delays in manufacturing or international shipping hold ups for manufactured items to arrive to us. This is not intentional and apologise in advance if there may be a delay in a particular line or item, Unfortunately, we cannot be accountable for delays in processing due to customs, importing or manufacturing delays.
If a delay has occurred with your preorder, we have the right to offer you a replacement option or credit note only. We do not offer refunds if you choose or select a preorder item that may be delayed if the delay is no fault of our own. Little eedie will not offer compensation, refunds or additional credits for delayed preorder items.
Order placed using Afterpay, ZipPay & LayBuy will not alter our time frames nor change our preorder turnaround and we do not refund with orders placed using either service.
POSTAGE & PREORDERS
If you select EXPRESS POSTAGE, this will also NOT change the Preorder Processing time. Express Shipping is a service that Australia Post will use once your order has finalised processing & then dispatched.
For more information on shipping, please see here - SHIPPING INFORMATION
If your Preorder is within the above mentioned timeframe, please use the above information as reference. We cannot answer every email regarding a preorder, please allow up to 8 weeks as stated before contacting us.
For any orders outside this time frame, please contact our Customer Care Team at - firstname.lastname@example.org
- PREORDER CANCELLATION
In accordance with Australian Consumer Law, our policy is no refunds for change of mind, coinciding with the Australian Consumer Act, this included preorders.
Cancellation of a preorder is treated as a change of mind condition. If you wish to cancel your order before it has been dispatched, you will be issued with a store credit. If you change your mind and you are yet to receive your order, we can only issue a store credit, or we may assist you in selecting an item available to send immediately.
On the rare occasion, up to our discretion, we may offer a refund, but a ( $10.50 ) cancellation admin fee will apply, PLUS 50% of your order total. This covers website/sales fee's, Paypal/Credit Merchant fee's and reselling fee's which are non refundable to us.
Once your order has been placed, any alterations to an order may be considered as a change of mind and store credit may be issued.
Under no circumstances can we be held accountable for information which has been provided but not read, misread or ignored. We do not refund orders if you have missed reading this at the checkout.
Please understand that this information helps to explain our services and also provides detailed information regarding our process.
Thank you for reading the above information.