DO YOU SHIP WORLDWIDE?
Yes! We do! Our warehouse is based in Melbourne, Australia. We offer shipping all over the world, and postage options are located at the checkout. If you do not see your country listed, you can email firstname.lastname@example.org to request a quote.
DO YOU DROP SHIP YOUR PRODUCTS?
No! We are proudly an Australian Owned small business, and we do not drop ship our products. All items are packed and shipped by us right here in Melbourne.
WHERE DO YOU SOURCE YOUR PRODUCTS FROM?
We carry a very large range of products which are sourced from all over the world. Our international buying agent ensures we can offer the right products at an affordable price.
HOW DO I KNOW IF I HAVE A PREORDER ITEM?
Each listing on our website will let you know in the product description if you are looking at a Preorder item. The description of an item is an important paragraph that assists you in choosing your item. Its important that you read this information prior to ordering as we cannot alter nor refund any preorder items if you simply didn't read the description.
WILL I RECEIVE AN ORDER CONFIRMATION?
Yes! Our website will send you an order confirmation within the minute after you have successfully made a purchase. If you didn't receive one in your inbox, please check your spam. If its still not there, please email us at email@example.com to check you have input the correct contact details.
WILL YOU CONTACT ME AFTER ABOUT MY PREORDER I HAVE ORDERED?
We only send 2 emails, one is for order confirmation and the other is for order dispatch. We do not keep every order personally updated due to the amount of orders we process and the variety of stock we carry.
WILL I RECEIVE A TRACKING NUMBER ONCE MY ORDER HAS LEFT YOUR WAREHOUSE?
Yes! Each order is issued with a tracking number once your order has been initiated to be dispatched. It can take up to 5 days for tracking to appear. Please read more about this on our Postage & Handling page. If you have an international order outside Australia, and you have selected Air Mail or standard shipping, there is no tracking.
I HAVE EMAILED THE TEAM ABOUT MY PREORDER AND THE EMAILS DIRECT ME HERE , WHY?
If you have been directed here, that means you must read the information provided. It may also mean that your order is not ready to send yet, and it is still within the timeframes specified to you before placing your preorder.
I DIDN'T KNOW I HAD A PREORDER, HOW DO I CANCEL?
Unfortunately, we cannot cancel Preorder items. Once you have processed your order, you are legally bonded by our terms and conditions of sale. This is why we also add a TERMS & CONDITIONS box at the checkout that physically stops the checkout process unless you read and agree. Once you process the payment for your order, you are alerting us that you have read the timeframes for preorders.
MY PREORDER HAS BEEN DELAYED, WHAT HAPPENS NOW?
Delays may occur for many reasons, and the most common will be that we need to have more than usual manufactured for us. We don't like delays and we appreciate that you wouldn't either and we do understand and agree that they can be frustrating.
However, if your order has reached the full 8 weeks of processing and you are yet to receive the 2nd email from us which will detail the tracking number, please get in touch and we can assist with the process.
Please note, your order may only be determined as delayed only when your parcel has not been dispatched by the 8th week of your selected preorder timeframe.
We do however understand that people select the terms without reading, which is why we offer store credits if you do in fact dismiss the information provided.
For more information about your order, please use the contact us page located here - CONTACT US PAGE