DO YOU SHIP WORLDWIDE?
Yes! We do! Our warehouse is based in Melbourne, Australia. We offer shipping all over the world, and postage options are located at the checkout. If you do not see your country listed, you can email email@example.com to request a quote.
DO YOU DROP SHIP YOUR PRODUCTS?
No! We are proudly an Australian Owned small business, and we do not drop ship our products. All items are packed and shipped by us right here in Melbourne.
WHERE DO YOU SOURCE YOUR PRODUCTS FROM?
We carry a very large range of products which are sourced from all over the world. Our international buying agent ensures we can offer the right products at an affordable price.
HOW DO I KNOW IF I HAVE A PREORDER ITEM?
Each listing on our website will let you know in the product description if you are looking at a Preorder item. Please read more about Preorders on our Preorder Information Page.
WILL I RECEIVE AN ORDER CONFIRMATION?
Yes! Our website will send you an order confirmation within the minute after you have successfully made a purchase. If you didn't receive one in your inbox, please check your spam. If its still not there, please email us at firstname.lastname@example.org to check you have input the correct contact details.
WILL I RECEIVE A TRACKING NUMBER ONCE MY ORDER HAS LEFT YOUR WAREHOUSE?
Yes! Each order is issued with a tracking number once your order has been initiated to be dispatched. It can take up to 5 days for tracking to appear. Please read more about this on our Postage & Handling page. If you have an international order outside Australia, and you have selected Air Mail or standard shipping, there is no tracking.