DO YOU SHIP WORLDWIDE?
Yes! We do! We offer shipping WORLDWIDE.
WHERE DO YOU SOURCE YOUR PRODUCTS FROM?
We carry a very large range of products which are sourced from all over the world. Our international buying agent ensures we can offer the right products at an affordable price. We also stock products designed in Australia, made in Germany and even Handcrafted in Italy. We have toys and decor items from New Zealand and items manufactured in China.
HOW DO I KNOW IF I HAVE A PREORDER ITEM?
Each listing on our website will let you know in the product description in BOLD if you are looking at a Preorder item. The description of an item is an important paragraph that assists you in choosing your item. Its important that you read this information prior to ordering as we cannot alter nor refund any preorder items if you simply didn't read the description.
I DIDN'T KNOW I HAD A PREORDER, HOW DO I CANCEL?
If you have selected a Preorder Item, and didn't realise, there is only ONE reason why. You simply didn't read about the item you have purchased. We describe an item individually, to ensure you read the description. We cannot enforce you read but also will not be held responsible if you didn't read the description.
Unfortunately, we cannot cancel Preorder items. Once you have processed your order, you are legally bonded by our terms and conditions of sale. This is why we also add a TERMS & CONDITIONS box at the checkout that physically stops the checkout process unless you read and agree. Once you process the payment for your order, you are alerting us that you have read the timeframes for preorders.
WILL I RECEIVE AN ORDER CONFIRMATION?
Yes! Our website will send you an order confirmation within the minute after you have successfully made a purchase. If you didn't receive one in your inbox, please check your spam. If its still not there, please email us at firstname.lastname@example.org to check you have input the correct contact details.
WILL YOU CONTACT ME AFTER ABOUT MY PREORDER I HAVE ORDERED?
We only send 2 emails, one is for order confirmation and the other is for order dispatch. We do not keep every order personally updated due to the amount of orders we process and the variety of stock we carry.
WILL I RECEIVE A TRACKING NUMBER ONCE MY ORDER HAS LEFT YOUR WAREHOUSE OR FULFILMENT CENTRE?
Yes! Each order is issued with a tracking number once your order has been initiated to be dispatched. It can take up to 5 days for tracking to appear once it's been emailed to you. Please read more about this on our Postage & Handling page. If you have an international order outside Australia, and you have selected Air Mail or standard shipping, there is no tracking.
I HAVE EMAILED THE TEAM ABOUT MY PREORDER AND THE EMAILS DIRECT ME HERE , WHY?
If you have been directed here, that means you must read the information provided. It may also mean that your order is not ready to send yet, and it is still within the timeframes specified to you before placing your preorder.
I HAVE IN STOCK AND PREORDER ITEMS, WILL YOU SHIP THE IN STOCK FIRST?
If you have purchased in stock and Preorder items, the order will not be dispatched until the preorder items have been finalised. For more information about Preorder items, please see the Preorder information.
For further information or assistance that cannot be located on our website, please use the 'Contact Us' function below.